Freedom Bank of Virginia At Freedom Bank, our mission is to provide financial services to our customers in a person-to-person banking relationship. As banking professionals entrusted with sensitive financial information, we respect the privacy of our customers and are committed to treating customer information responsibly. Our Customer Information Privacy Principles serve as standards for all Freedom Bank employees for collection, use, retention and security of individual customer information.
10555 Main Street
Fairfax, VA 22030
Freedom Bank collects the following categories of nonpublic personal information about our consumer customers:
Information received from you on application and other forms;
Information about transactions with us (such as information about a deposit, loan, payment history, or credit card account); and Information we receive from consumer reporting agencies on your credit history or credit worthiness.
Information from other outside sources regarding their employment, credit or other relationship with you or verifying representations made by you, such as your employment history, loan or credit card balances or your property insurance coverage.
Confidentiality and Security of Nonpublic Personal Information
We recognize your right to privacy at Freedom Bank, we recognize that you have a right to expect your personal financial information to remain private and secure. We will maintain standards to ensure that your information is private and secure at all times.
We collect, retain, and use information about you only where we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We collect and retain information about you only for specific business purposes and we will tell you why we are collecting and retaining it upon your request. We use information to protect and administer your records, accounts and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so that we can provide you with quality products and superior service.
Freedom Bank has established procedures to maintain security to guard unauthorized access to your information and to ensure that your financial information is accurate, current and complete, in keeping with reasonable commercial standards. We also pledge to respond to requests to correct inaccurate information in a timely manner.
Each Freedom Bank employee is required to consider customer information as proprietary and to be used solely for the purpose of providing you with the finest banking service available.
We do not reveal specific information about your accounts or other personally identifiable data to parties outside our affiliated companies for their independent use unless: 1) you request or authorize it; 2) the information is provided to help complete a transaction initiated by you; 3) the information is provided to a reputable credit bureau or similar information reporting agency; or 4) the disclosure otherwise is lawfully permitted or required. We do not provide account or personal information to non-Freedom Bank companies for the purpose of independent telemarketing or direct mail marketing or any non-financial products or services of those companies.
When we do provide customer information to a third party, we will insist-through a written agreement-that the third party adhere to privacy principles similar to those to which Freedom Bank adheres for keeping this information confidential.
If you feel we have not met our obligations in the protection or use of your personal information, you may submit a complaint directly to us.
Disclosures to Affiliates or Nonaffiliated Third Parties
Freedom Bank does not disclose nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
Freedom Bank may share nonpublic personal information about you to nonaffiliated third parties in order to provide or market the Bank's insurance and investment products and services to you. This information includes:
Information received from you on applications and other forms such as your name, address, social security number, assets, and income.
Transaction information such as account balances, payment or deposit histories.
At Freedom Bank, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how Freedom Bank protects your confidential information, please call your local branch at 703-242-5300.