Freedom Bank of Virginia At Freedom Bank, our mission is to provide financial services to our customers in a person-to-person banking relationship. As banking professionals entrusted with sensitive financial information, we respect the privacy of our customers and are committed to treating customer information responsibly. Our Customer Information Privacy Principles serve as standards for all Freedom Bank employees for collection, use, retention and security of individual customer information.
10555 Main Street
Fairfax, VA 22030
Freedom Bank collects the following categories of nonpublic personal information about our consumer customers:
Information received from you on application and other forms;
Information about transactions with us (such as information about a deposit, loan, payment history, or credit card account); and Information we receive from consumer reporting agencies on your credit history or credit worthiness.
Information from other outside sources regarding their employment, credit or other relationship with you or verifying representations made by you, such as your employment history, loan or credit card balances or your property insurance coverage.
Confidentiality and Security of Nonpublic Personal Information
We recognize your right to privacy at Freedom Bank, we recognize that you have a right to expect your personal financial information to remain private and secure. We will maintain standards to ensure that your information is private and secure at all times.
We collect, retain, and use information about you only where we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We collect and retain information about you only for specific business purposes and we will tell you why we are collecting and retaining it upon your request. We use information to protect and administer your records, accounts and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so that we can provide you with quality products and superior service.
Freedom Bank has established procedures to maintain security to guard unauthorized access to your information and to ensure that your financial information is accurate, current and complete, in keeping with reasonable commercial standards. We also pledge to respond to requests to correct inaccurate information in a timely manner.
Each Freedom Bank employee is required to consider customer information as proprietary and to be used solely for the purpose of providing you with the finest banking service available.
We do not reveal specific information about your accounts or other personally identifiable data to parties outside our affiliated companies for their independent use unless: 1) you request or authorize it; 2) the information is provided to help complete a transaction initiated by you; 3) the information is provided to a reputable credit bureau or similar information reporting agency; or 4) the disclosure otherwise is lawfully permitted or required. We do not provide account or personal information to non-Freedom Bank companies for the purpose of independent telemarketing or direct mail marketing or any non-financial products or services of those companies.
When we do provide customer information to a third party, we will insist-through a written agreement-that the third party adhere to privacy principles similar to those to which Freedom Bank adheres for keeping this information confidential.
If you feel we have not met our obligations in the protection or use of your personal information, you may submit a complaint directly to us.
Disclosures to Affiliates or Nonaffiliated Third Parties
Freedom Bank does not disclose nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
At Freedom Bank, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how Freedom Bank protects your confidential information, please call your local branch at 703-242-5300.
YOUR BILLING RIGHTS: KEEP THIS NOTICE FOR FUTURE USE.
This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act.
Notify Us In Case of Errors or Questions About Your Bill
If you think your bill is wrong, or if you need more information about a transaction on your bill, write us on a separate sheet at P.O. Box 4510, Fairfax, Virginia 22038-4510 as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights.
In your letter, give us the following information:
- Your name and Account number
- The dollar amount of the suspected error
- Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are not sure about.
If you have authorized us to pay your bill automatically from your savings or checking account, you can stop the payment on any amount you think is wrong. To stop payment, your letter must reach us three business days before the automatic payment is scheduled to occur.
YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE RECEIVE YOUR WRITTEN NOTICE.
We must acknowledge your letter within 30 days, unless we have corrected the error by then. Within 90 days, we must either correct the error or explain why we believe the bill was correct. After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to bill you for the amount you question, including finance charges, and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your bill that are not in question.
If we find that we made a mistake on your bill, you will not have to pay any finance charges related to any questioned amount. If we didn’t make a mistake, you may have to pay finance charges, and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that it is due.
If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write us within ten days telling us that you still refuse to pay, we must tell anyone to whom we report that you have a question about your bill. And, we must tell you the name of anyone to whom we report you to. We must tell anyone to whom we report you that the matter has been settled between us when it finally is.
If we don’t follow these rules, we can’t collect the first $50.00 of the questioned amount, even if your bill was correct.